Dialmytrip Tech Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our DMT Grahak Seva Kendra points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances or complaints.

DMT will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.

Redressal Mechanism for grievances:

The customer can contact the below mentioned three levels for effective resolution of their complaints:

Level	Response Time	Description	Contact details
Level 1	Less than 24 hours	24x7 Customer Service	help@dialmytrip.com
Level 2	Less than 48 hours	Manager - Customer Service	syed@dialmytrip.com

If customer’s issue is not resolved even after contacting the above complaint resolution channels, or in the timelines mentioned above or the customer is not satisfied with the response, the Complaint may be escalated to the Nodal officer at:

Level	Response Time	Description	Contact details
Level 3	Less than 72 hours	Nodal Officer	nodal.officer@dialmytrip.com

Report a Fraud:

In case of any fraudulent or unauthorised transaction the customer can directly report to help@dialmytrip.com or can call the helpline no. 0120-4151488.